Request permanent deletion of your BLAQapp account and the data associated with it.
If you can still sign in, the quickest route is in the app: Profile → Settings → Delete Account. Use the web request form if you can't sign in or no longer have the app installed.
Use the request form above, or email [email protected] from the address associated with your account using the subject line “Delete my BLAQapp account”. We may ask for limited information to verify that the account belongs to you.
Verified requests are completed within 30 days and usually much sooner. We will not delete an account until ownership of the request has been verified.
Your profile: username, display name, bio, photo and email address.
Your streams, stream history and recorded stream statistics.
Followers and following relationships.
Chat messages, comments and likes you posted.
Gifts you sent or received, as personal records.
Any unspent coin balance and unclaimed earnings: these are forfeited and cannot be refunded.
Your saved payout accounts (bank details, PayPal address).
Devices registered for push notifications.
A small amount of data has to survive deletion because the law requires it. None of it is used to contact you or to rebuild your profile.
Transaction and purchase records we are legally required to keep for tax and accounting: retained for 6 years, unlinked from your profile and reduced to the amount, date and reference.
Records of payouts already made to you, for the same reason and the same period.
The deletion request itself, as proof we honoured it.
Anonymised, aggregated statistics that cannot identify you, such as total viewer counts on a stream.
Deletion is permanent. Your account cannot be restored, and your username may become available to someone else.
Coins are not refundable. Withdraw any earnings you're eligible for before requesting deletion; an unspent balance is forfeited.
Coins bought through Google Play are governed by Google Play's refund policy, not ours.