After signing up we send a six-digit code to your email. Enter it on the verification screen. If it does not arrive within a minute, tap Resend; the timer has to reach zero first.
I forgot my password.
Tap Forgot password on the login screen and enter your email. We will send a reset link. The link expires after an hour for security.
How do I delete my account?
Go to Profile → Settings → Delete Account, or use the web deletion request. Confirm the request using the email sent to you. Requests are completed within 30 days; deletion is permanent and eligible earnings should be withdrawn first.
Going live requires a verified account and you must be at least 18 years old. If you are browsing as a guest you will be prompted to sign in. Accounts under active enforcement cannot broadcast until the restriction lifts.
What is the difference between Video and Audio?
Video LIVE streams your camera. An Audio room is voice only, with a cover image instead of video, useful for talk formats and low-bandwidth connections.
Can guests join my stream?
Where guest and co-host features are available, a host can invite participants and use the room controls to mute or remove them. The number of available slots may depend on the app version and live format.
Coins & earnings
How do I recharge my Coins?
Open your Coin balance or recharge option, choose a package, review the price and complete the purchase through the App Store or Google Play. Check your updated balance and transaction history after confirmation.
Check your store receipt and purchase status first. Avoid repeated purchases while a payment is pending. If you were charged, contact support with your account email, purchase date and store order reference.
It is not a routine requirement for every withdrawal. We only request identity verification when there is a specific reason, such as suspicious activity, an ownership or security concern, or a legal requirement.
Coins are non-refundable once spent on a gift. If a purchase failed but you were charged, contact support with the transaction reference and we will investigate.
When do payouts arrive?
Available payout methods, minimum amounts and processing estimates are shown in your wallet before you confirm a withdrawal. Timing can vary by country and payment provider.
How are creator rewards calculated?
Eligible gifts may contribute to creator rewards. The applicable rate and finalized balance are shown in the app and may be adjusted for refunds, chargebacks or fraud checks.
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Talk to a human
Pick the route that matches your issue so it reaches the right team first time.
General supportSupport
Account access, payments, creator questions, technical problems and account deletion.
The fastest route for anything happening in a live stream is the in-app report; it reaches moderation with the stream and timestamp attached. Tap the ⋯ on any profile or stream, then Report.